The Always-On Customer Today’s customers expect immediate answers, regardless of the time of day or their location. This always-on expectation has put immense pressure on businesses to provide round-the-clock support, a task that is often costly and logistically challenging with human…
AI Agents vs. Live Chat: Which One is Better for Your Business?
In today’s competitive landscape, exceptional customer support is paramount. Customers expect quick, efficient, and personalized assistance. Businesses are increasingly turning to Agents and live chat to meet these demands. But which approach is right for your business? This post breaks down the pros…